The bible of the restaurant 〜the recipe of JapanesJapanese hospitality and management

『The bible of the restaurant』 Chapter 1  Japanese hospitality “the ultimate service”  究極のサービスは「おもてなしの心」  In order to improve your restaurant, you need to set goals first. The higher the goal is the better it is. For example, “let’s be profitable just enough to survive” or “let’s try to be listed as top 50 restaurants in our city” might be a little too low goal to lead a passionate team.   You should set a goal such as “let’s provide the Japanese hospitality (the ultimate service) to all the customers” to become the best restaurant in the country.  It's easy to say "ultimate service" but it’s difficult to carry out and to implement that kind of mentality and system into the team. Because providing ultimate service means to impress customers and move their feelings by touching their heart. If you have 100 customers daily, your team must create 100 impressions. And those 100 customers do not visit your restaurant for the same purpose. Even if it’s a regular cu...