Importance of team communication

 『The bible of the restaurant』

Chapter 10 

 

Importance of team communication 

メンバー同士でコミュニケーションを図る

 

The priority in the daily restaurant operation will change every minute and every second. But how can we catch the moment of the change of priority quickly and accurately that changes every minute and every second? The simplest and most effective way is to always communicate with team members. It's ideal for all members to understand each other’s mind perfectly and to be able to share the same picture by eye contact, but in reality it's quite difficult. I recommend having prompt and precise communication as much as possible. Especially during busy peak hours, verbal accurate communications will help the team to calm down. Taking close communications will increase the possibility of sharing same picture of the whole restaurant among the team and should lead the team to choose the correct priority.

 

“Verbal communication” 

Verbal communication will help you to convey information faster and more accurately. Verbal communication will help you to understand the thoughts and actions of other members more clearly, firmly, and make more precise decisions about your next actions. This also prevents members from doing the same job at the same time which usually happens during busy peak hours.  

“Virtuous circle of team”  

As a result, your restaurant will be able to function as a team at a higher level. If all members are constantly thinking and caring about each other, restaurant’s operation will start to flow smoother. The more you care about others, the more you will want to know about others. The more you will want to know about others, the more you will want to communicate. The more you will want to communicate with others, the more your eyes will start to follow their movement. And this positive spiral creates strong team work in the restaurant. This is how the virtuous circle starts to generate in the restaurant.  

『The bible of the restaurant』

https://amzn.asia/d/idWhbzB

(Amazon Kindle)

 

『Author』

Mr. Masayuki Sato

Japanese restaurant consultant. Spent his childhood in Texas, USA. Over 25 years of his hospitality industry career started during his high school age in Japan. He gained his experience in many of 5 star hotels, resort hotels, fine dinings, casual family type restaurants, bars, night clubs, wedding halls, banquet facilities, etc. He has become a successful restaurant producer by gaining professional skills through his career managing many of places, creating operation manuals, implementing efficient operation system and establishing new restaurants. Believing that the biggest asset in hospitality industry is “human resource” his consulting style is very unique and concentrating on creating a strong professional team by training members. Mr. Sato says “The success of the restaurant is based on how much professionals with a warm heart you can create. And I believe this is possible by implementing Japanese hospitality mind set to every single members in the team.”